Work is more and more stressful and leaders have a responsibility to do all they can to reduce the impact of stress on themselves and their team members. Key is maintaining a good work/personal life balance. Also critical is the relationships a leader creates and maintains at work with team members,his/her managers and internal customers. Here are some simple golden rules and suggestions to help you get the human relationships right both on the personal and professional level. This list is not comprehensive and is open to debate.
Look after yourself
• Don’t forget your family is your number 1 customer.
• Keep in shape: keep fit!
• Don’t smoke! Keep well.
• Always take your holidays. All work and no play makes Tom a dull boy!
• Dress well! Look the part. Pay attention to your appearance.
• Practice a sport and/or a hobby regularly.
• Reinvent yourself every year: learn something new or do something new. Develop your creativity. Be a work in progress and not a finished article.
• Read and study continuously. Keep on learning.
• Laugh, enjoy yourself.
Set your course
• Accept to do the difficult job nobody else wants to do: develop your willpower and determination.
• No goal, no medal. Give yourself SMART objectives.
• Always keep within budget.
• Build your internal and external client base and take care of it.
Manage your communication
• Ban all irony, sarcasm and bitterness from internal memos, mails, communications: always be positive. Never badmouth or criticize others, no matter what!
• Always call people by their first name.
• Send hand written letters whenever possible. A personal touch is appreciated.
• Be careful of your image and appearance: smile!
• Don’t use bad language.
• Be direct: say it as it is while remaining correct.
• Never speak in anger. If angry, hold your fire.
• Never put in writing offensive or negative comments. What’s said is quickly forgotten, what’s written sticks.
• Don’t overuse emails. If you can give the message directly to the person, do so.
Manage your work
• Set aside 30 minutes a day for thinking and planning
• Note down your ideas systematically
• Isolate yourself once a month to plan ahead and organize yourself
• The idea may be imperfect, not the implementation. Execution is everything. Don’t be half-hearted. Do it well or not at all.
• Practice the 6P rule: Personal prior planning prevents poor performance!
• Insist on the company products, not on the paperwork
• Don’t try to build an empire. Focus on getting the job done.
• If it works, keep it. Don’t change for change’s sake.
• Always be prepared to go the extra mile: always say yes and figure out how to deliver the expected results.
• Always keep your door open.
• Don’t bury your head in the sand: deal with problems immediately.
• Always be ready to do a favour.
• Reduce your business knowledge gap: constantly learn the business
• Do your homework and close out open tasks. Get the fundamentals right.
• Don’t panic, don’t get angry. Practice keeping calm.
• Learn to speak and write well.
• Be a lender, not a borrower: give other people credit for success
• Hard work comes before glory
• Search, correct, try again. Be creative and don’t be afraid to fail.
• Hurry up at your own pace. Decide in haste, regret at leisure!
• Stand back, observe, listen. Seek to understand before being understood.
• Collect your errors carefully and proudly. 7 times down, 8 times up! Only those who have never tried anything have never failed!
• Live the present moment to the full. Plan tomorrow, forget yesterday. I’m better than I was yesterday, not as good as I will be tomorrow!
• Keep out of power struggles.
• Refuse to join the club of the forever regretful: join the club of the forever optimistic and persevering.
• Never underestimate an opponent.
• Don’t be discouraged by those who try to kill ideas.
• Look on work with the eyes of a sales rep. Don’t forget to sell your ideas.
• Be a super sales man, whatever your role.
• Support your company fervently.
• Arrive at work 45 minutes before everyone else and leave 15 minutes later than everyone else.
• Don’t make staying late a habit.
• Don’t bring work home.
• When you travel on business, wherever you are, in a train or plane, use the time and work!
• When away from home for work and if alone, don’t waste time in the hotel restaurant. Have dinner in your hotel room and work.
Manage your boss
• Trust your manager
• Be loyal. Don’t bite the hand that feeds.
• Don’t buddy up with your boss(es). Business is business. Build a professional relationship.
• Give all the credit for success to your boss and the boss of your boss. They’ll reciprocate.
• Never surprise your boss. Always keep him/her informed.
• Never let your boss make a mistake.
• Imitate, study and take care of good bosses
• Get your boss to visit the team to thank team members regularly and personally.
• Trust your team members.
• Recruit the best according to 3 criteria- integrity, determination, intelligence.
• Pay your employees more than their market value: Pay more and you’ll get more
• Give surprise bonuses for work well done and vary the method.
• Treat each person individually.
• Be polite and say thank you.
• 10 things to say to make people feel at ease
– Introduce a team member to your boss by “you remember Mr X…”
– you did a great job
– I appreciate the effort you made
– I keep hearing lots of good things about you
– I’m delighted to have you in the team
– I need your help
– Well done, congratulations
• Don’t spread rumours and don’t tolerate people who spread rumours
• Point the spotlight on the good idea, not on the person
• Never forget the spouses & families of your subordinates
• Teaching others means continuously studying and leading. Accept roles which allow you to train others.
• Let people know where they stand. Be clear and direct.
• Set SMART objectives and follow up regularly on progress
• Don’t use bad language and don’t tolerate bad language in others.
• Never take things personally.
Manage your network
• Get yourself recommended by senior managers in the organization.
• Keep a file “connections/relations” and update regularly.
• Every Friday: have lunch with someone outside your service.
• Build a network of allies within your organization
• Keep in touch with your network and help out when you can.
Manage your Career
• If you have a choice, always choose the best paid job
• Avoid if possible functional work, always seek operational responsibility
• Don’t wait for HR to plan your career. You are responsible for your own career development
What principles would you add or subtract from the list above?
Jeffrey Fox: The 75 laws
Stephen J. Covey: The 7 Habits of highly effective people